This Privacy Policy (“Policy”) describes how Free Now collects, uses, and protects personal information in connection with the Services.
1. Information We Collect
- Personal Identification: Name, email, phone, address, government‐issued ID, payment information.
- Verification Data: Facial recognition metrics, criminal check results, health certificates where required, OTP logs.
- Usage Data: Device info, IP address, location data (if enabled), cookies, browsing/booking patterns on the platform.
- In-App Communications: Chat logs, call or video recordings, stored for dispute resolution and safety.
2. How We Use Your Data
- Account Management: Creating and verifying accounts.
- Service Facilitation: Matching Customers with Professional Partners, processing payments/escrow, handling cancellations or refunds.
- Safety & Security: Detecting fraud, addressing misconduct, cooperating with law enforcement where necessary.
- Communication: Sending confirmations, service updates, marketing (where legally permissible).
- Analytics & Improvements: Evaluating platform performance, user behavior, and refining features.
3. Sharing Your Data
- Professional Partners: We share only the data necessary to fulfill service requests (e.g., Customer’s name, contact, location).
- Third-Party Professional Partners: Payment processors, verification partners, analytics services—each under strict confidentiality obligations.
- Legal & Regulatory: If compelled by law, court orders, or to protect rights, safety, or property.
- Business Transfers: In mergers, acquisitions, or other transactions, user data may be transferred under similar data protection terms.
4. Data Security & Retention
- Encryption & Access Controls: We deploy standard encryption, firewalls, and restricted access to protect user data.
- Retention: Data is stored as long as necessary for operational, legal, or contractual reasons, after which it is securely deleted or anonymized.
5. Your Rights
- Access & Correction: You may request a copy of your data or correct inaccuracies.
- Deletion: You may request deletion, subject to legal or contractual obligations.
- Restrict/Object: You can request certain data processing restrictions or object to processing.
- Data Portability: Where feasible, we can provide your data in a commonly used, machine‐readable format.
6. Cookies & Tracking
- Purpose: We use cookies to remember preferences, analyze traffic, and enhance security.
- Control: You may refuse or delete cookies in your browser settings, but certain features may be impaired.
7. Children’s Privacy
The Services are not intended for minors under 18. If we discover data from a minor, it will be removed promptly.
8. International Transfers
Personal data may be processed or stored outside your jurisdiction, subject to compliance with local regulations and adequate safeguards.
9. Changes to This Policy
Significant changes to our Privacy Policy will be communicated via in‐app notification or email. Continued use after such changes implies consent to the updated Policy.
10. Contact Us
For questions, requests, or concerns regarding this Policy:
- Email: Support@FreeNow-EG.com
- Registered Office: Bolzen Programming Egypt, LLC, CR No. 233401
Final Note
By accessing or using Free Now, you acknowledge that you have read, understood, and expressly agree to all the Terms & Conditions (Part I) and the Privacy Policy (Part II). If at any point you do not accept these Terms, you must immediately discontinue use and, if applicable, delete your account.
